Job Details

Description

Principal Zscaler Proxy Engineer

The Principal Zscaler Proxy Engineer will act as a lead technical resource to ensure the stability, integrity, and efficient operation of Technology's information systems that support core organizational functions. The role executes technical proficiencies in creating specifications, translating requirements, and expertise in configuration management best practices, control frameworks, and industry vendors. The Principal Zscaler Proxy Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of all Technology's systems investments. The Principal Zscaler Proxy Engineer will build and maintain a Zscaler proxy solution to control server access to internet resources.

The Infrastructure Engineering team is responsible for leading the configuration, administration, troubleshooting and maintenance of technology solutions. The incumbent will design, build, enhance and integrate the infrastructure required to support various of high complexity throughout the Technology Department. The Principal Infrastructure Engineer mentors internal resources, interacts with external technical resources and contributes to Comerica's overall technology roadmap. This lead role will be responsible for designing and executing on endpoint solutions that provide an excellent user experience for all Comerica employees.

Position Responsibilities:
Design and Methodology

• Utilize infrastructure engineering and research design methodologies appropriate to the development/test/production environment.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Develop automated test solutions, Infrastructure as Code, and manage scripted code.
• Perform configuration and maintenance of applications and servers.
• Support enterprise application performance management, monitoring and logging solutions.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Create and maintain a schedule to ensure all updates and upgrades to systems remain in line with manufacturers and recommendations and to ensuring minimal downtime and maximum compatibility.
• Incorporate security-by-design into all solutions, ensuring that security requirements are considered concurrently with technical requirements.

Technical Consulting

• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Troubleshoot and resolve high level network and wireless issues.
• Present recommendations for engineering endpoint solutions and assist with developing infrastructure process, policies and risk controls.
• Troubleshoot and support systems and applications across on-premises and cloud environments.
• Communicate with engineers, product team, and senior management to provide timely and accurate information and status updates.
• Work with senior leaders, decision makers, and stakeholders to define business requirements and systems goals, as well as identify and resolve business system issues.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Provide orientation and training to end users for all modified and new systems.
• Understand business requirements and collaborate with the architecture team to translate them into technical design.
• Provide consulting, instruction, direction and technical assistance to other departments and divisions as required for the design of core management systems as well as application platforms, security, and storage and/or backup related objectives.

Risk Management

• Proactively share information regarding risks and opportunities to build competitive advantages and create efficiencies.
• Monitor and test system performance; prepare and deliver system performance statistics and reports to senior leadership.
• Ensure all production services are replicated and maintained within a disaster recovery site and that the failover process is documented and tested. Communicate results to senior leadership.
• Ensure infrastructure security, perform regular checks, and establish disaster recovery solutions.
• Manages crisis and incidents and provides on-call support during non-business hours daily and/or as needed.

Planning - Organizing

• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Support purchasing efforts through conducting research on software and systems products to justify recommendations.
• Perform server capacity planning to meet current and future infrastructure needs.

Administration/Support

• Collaborate with Technology and Business colleagues in an agile development environment.
• Review, create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Mentor and coach lower-level Infrastructure Engineers.
• Other duties as assigned.