Job Details

IT Specialist - Technical Support (Mid Level)

Job #: 3041
Pay Rate: Not Specified
Job type:
Location: Torrance, CA

Organization Unit: Phenomenex Inc
Work Location: Torrance, CA

Responsibilities:

1. Troubleshoot user problems at the desktop.
2. Independently resolve hardware break-fix issues, network connectivity, and application-related questions for third-party products.
3. Escalate or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups.
4. Coordinate with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
5. Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on-site resource management, technical training, and Day One support.

Skills and Qualifications:

1. Problem Solving
2. Presenting Technical Information
3. Process Improvement
4. Software Maintenance
5. Software Testing
6. Network Design and Implementation
7. Load Balancing and Scalability
8. Vendor Relationships
9. Software Performance Tuning
10. Network Performance Tuning
11. Database Performance Tuning

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed.