Job Details

Position Overview

The GIS Technician will support the GIS team by managing mapping, data requests, analysis, and web-based GIS applications. This role will assist in processing spatial data, maintaining GIS databases, and providing GIS-based support for multiple departments.

This position is critical in reviewing locates and updating GIS OSP records, supporting field teams, assisting in CAD-GIS integrations, and enabling ongoing GIS enhancements for fiber network management.

Key Responsibilities

GIS Management & Mapping

• Maintain and update GIS databases, ensuring data accuracy and integrity.
• Perform geospatial analysis and mapping tasks, including buffer and proximity analysis.
• Generate KMZ files for locates and field operations.
• Assist in digitizing as-built records and integrating them into GIS systems.
• Support the GIS portfolio of applications and systems.
• Provide on-going reports as required or requested.
• Manage locates screening application and integration with ArcGIS
• Perform updates provided via mobile system to the GIS system of record
• Provide support for case resolution for damages related to locate tickets
• Provide support of business data and enterprise reports

• Configure and maintain web maps, dashboards, and applications in ArcGIS Online/Portal.
• Assist in creating self-service GIS tools to streamline workflows.
• Support the use of Survey123, Field Maps, Collector, and StoryMaps.
• Work with engineering teams to onboard OSP vendors into GIS workflows.

• Convert and import CAD drawings into GIS.
• Assist in integrating FME workflows for data automation.
• Support GIS-based reporting, including Power BI and other dashboard solutions.
• Maintain metadata and ensure proper schema management for GIS datasets.

• Assist in GIS-related troubleshooting and issue resolution.
• Support field teams with mapping needs and on-demand location analysis.
• Provide documentation and training materials for GIS applications.
• Ensure GIS data integrity for locates, permitting, and network planning.

• Education & Experience:
• Associate's or Bachelor's degree in GIS, Geography, Environmental Science, or a related field.
• 1-2 years of experience in a GIS-related role.
• Technical Skills:
• Proficiency in ArcGIS Pro.
• Basic knowledge of spatial data analysis and geoprocessing tools.
• Experience with CAD-GIS integration and data conversion.
• Knowledge of Python, SQL, or FME for GIS automation is preferred.
• Soft Skills:
• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple projects and meet deadlines.
• Strong communication and ability to collaborate with cross-functional teams.

• Experience working in the telecom or utility industry.
• Familiarity with 811 locates, OSP workflows, and engineering.
• Exposure to GIS automation and scripting tools (FME, Python, Arcade).
• Understanding of network infrastructure, fiber routes, and engineering drawings.