Job Details

This individual contributor position has the ability to sit in Frisco TX, Overland Park KS, Bellevue WA or one of our T-Mobile Account Center of Excellence locations. The Sr Business Analysis Manager role within the Care Service Strategy & Experiences team is pivotal in driving initiatives that reduce customer effort and enhance satisfaction for account related intents. This position is responsible for delivering critical insights and spearheading strategic initiatives to support the Account Center of Excellence (COE), shaping a long-term vision for a self-serve, high-resolution rate, and deeply data- and AI-informed contextualized customer experience. The role involves comprehensive analysis, reporting, and a customer-centric strategy to drive improvements in a dynamic and evolving environment. The Sr Business Analysis Manager will lead collaborative efforts with various teams, operations, marketing, product, and platform teams, to tackle complex modeling and analysis requests, aiming...Manager, Business, Strategy, Data Science, Service, Customer Experience, Business Services