Job Details

Responsible for answering inbound customer service calls from patients and providers related to patient authorization for surgeries, Pre-Certification, and general status

Outbound follow-up calls in a professional, service-oriented manner as needed

Answer the calls timely without drops/abandons

Assist the caller with their questions, concerns, or problems with a focus on first-call resolution

Facilitate resolution by referring the matter to the issue/content expert

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Medical Terminology or Health Education

Knowledge of Medical Coding/Codes
Customer Service experience in a Call Center Setting

Reliable Internet Connection

Detail Oriented and highly organized

Excellent organizational skills with the ability to handle multiple tasks and prioritize work.

Have a remote space -- (like an office or private area since there are HIPPA regulations)

Strong verbal and written communication skills

Experience with Microsoft Office, Excel, Adobe, and Outlook

Ability to multitask in a high-volume center

Healthcare Experience