Job Details

Job Description: Network Wireless Engineer L3Aruba & Arista WirelessThe position of a Network Wireless L3 is responsible for the ongoing wireless network operations management to provide 24x7 support. The ideal candidate will have deep experience in networking technologies, such as wireless networking routing, switching, and security; managing heterogeneous environments & generating metrics related to Network performance, capacity, availability, and failure rates. The candidate will also have a strong background in network performance management, service delivery, and strategic operations planning with a strong technical orientation & creativity in problem-solving.Key responsibilities include:Provide tier-3 (expert level) operational support for Cisco Wireless, Arista Wireless, Wireless LAN Controllers, and Cloud Controllers to resolve critical business issues that require deep wireless network troubleshooting techniques and performance analysis.Independently own the Wireless Network Infrastructure support, solving complex issues and suggesting design modifications as appropriate.Ensure SLAs are met; responsible for performance analysis, proactive troubleshooting, and capacity planning for the Wireless Network platforms.Perform monitoring and maintenance of the overall environment while working with experienced team members.Perform change controls, update process documentation, and team portals.Participate in troubleshooting, capacity planning and analysis, performance analysis, and Root Cause Analysis.Communicate with peers and managers regarding system issues and participate in 24x7 on-call.Automate operational tasks to simplify and enhance processes.Ability to handle multiple complex tasks in a dynamic environment with tight deadlines concurrently.Refresh heat-maps and operations plans for campus networks and all WLAN, LAN connectivity. Monitor and analyze statistical data to develop improvement plans for Wireless network and application performance. Provide an effective Wireless network capacity plan. Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth.Additional Responsibilities Include:Oversee the management of service level agreements (SLAs) with vendors and service providers.Oversee and direct all aspects of the 24/7/365 mission-critical network/telecommunication infrastructure operations, including planning, supporting, and maintaining functions.Serve as the senior-level escalation point for network operations to resolve critical incidents.Maintain policy and procedures manual, conduct monthly service review meetings with key stakeholders, and drive vendor governance.Provide leadership, management, direction, and technical oversight for the network operations department.Required Qualifications and Experience:Bachelor's degree or related qualification.Certifications are a must (CCNA Wireless, CCNP Wireless, Aruba Certified Mobility Professional (ACMP), ACMX).Minimum 10+ years of working in a Wireless Network / Telecommunications role, with expert-level experience with Wi-Fi technologies - Cisco Wireless & Arista & Aruba.Experience working in a multicultural, virtual team across multiple geographical regions.Hands-on experience working with Cisco, Arista, and Aruba Wireless Technologies.Hands-on experience managing Cisco Prime, Wireless LAN Controllers, and Cloud-based LAN Controllers.Experience conducting Wireless Site Surveys.Experience working on Wireless Standards 802.11 (a, b, dg, n, x), WIFI6.Experience with technologies such as Cisco/Arista/Aruba Fabric Path.Extensive support of Routing Protocols/Technologies such as BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, and Multicast.Strong understanding of application communication methodologies.Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.High level of confidence and competence communicating on bridges.Solid background in vendor management to drive incident resolution.Experience with monitoring tools and strategies.Execute and analyze packet captures using Wireshark and other related technologies.Perform or participate in complex maintenance or deployment activities.Create or modify documentation in response to new events and learnings.Routinely provide constructive feedback for improvement opportunities.Ability to coordinate and direct activities across multiple teams.Excellent customer focus and engagement skills.Ability to develop solutions within a complex operational environment.Excellent verbal and written communication skills.Advanced knowledge of technical/business environment and problem-determination strategies.Develop and maintain standard operating procedure manual and processes used by the team.#J-18808-Ljbffr