Job Details

IT Specialist - Technical Support (Mid Level) Job #: 3041Pay Rate: Not SpecifiedJob type:Location: Torrance, CAOrganization Unit: Phenomenex IncWork Location: Torrance, CAResponsibilities:Troubleshoot user problems at the desktop.Independently resolve hardware break-fix issues, network connectivity, and application-related questions for third-party products.Escalate or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups.Coordinate with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on-site resource management, technical training, and Day One support.Skills and Qualifications:Problem SolvingPresenting Technical InformationProcess ImprovementSoftware MaintenanceSoftware TestingNetwork Design and ImplementationLoad Balancing and ScalabilityVendor RelationshipsSoftware Performance TuningNetwork Performance TuningDatabase Performance TuningMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed.#J-18808-Ljbffr