Job Details

Customer Success Specialist

Location: Denton, TX (preferred) or Remote | Department: Client Success | Reports To: Vice President | Type: Full-time

About StorageDefender

StorageDefender is a leading smart technology and solution provider for the self-storage industry. Founded in 2019, we've pioneered a customer-first platform that enhances operational efficiency, improves tenant experience, and drives revenue growth for storage operators across the U.S. Backed by a growing team and a national footprint, we're transforming how the industry thinks about smart automation and remote monitoring.

Role Overview

As a Customer Success Specialist, you'll play a mission-critical role in helping our B2B2C clients realize the full value of our technology. From onboarding and training to ongoing engagement and upsell support, you'll be a trusted guide in their success journey. The ideal candidate is personable, tech-savvy, detail-oriented, and thrives in a fast-paced, high-touch communication environment.

Key Responsibilities

• Client Onboarding & Training: Lead new clients through setup and training to ensure a smooth launch and fast time-to-value.
• Relationship Management: Maintain consistent communication and engagement cadence via phone, Zoom, Slack, and chat.
• Customer Success Planning: Develop and execute tailored success plans based on client goals and usage data.
• Support & Problem Solving: Provide responsive, thoughtful support to help customers navigate challenges and maximize satisfaction.
• Advocacy & Feedback: Be the voice of the customer internally; gather insights to improve products, services, and team processes.
• Upselling & Retention: Identify and act on opportunities to expand customer relationships and reduce churn.
• Quarterly Business Reviews (QBRs): Present performance reports and strategic recommendations to customers and internal stakeholders.
• Cross-Team Collaboration: Work with Sales, Marketing, and Product to align on goals and ensure a seamless customer experience.

Qualifications

• 2–3+ years in customer success, account management, or customer-facing B2B/B2B2C roles (SaaS or Self-Storage a plus)
• Strong communication skills with a high volume outreach style (calls, Zoom, chat)
• Confident delivering training and onboarding both virtually and in person
• Proficient with CRM systems and customer success platforms
• Able to analyze client behavior and recommend strategic improvements
• Technically curious and eager to learn evolving product capabilities
• Bachelor's degree in Business, Marketing, or related field preferred

Preferred Experience

• Self-storage, insurance sales, or networking, services industry
• Hosting virtual-based training or webinars
• Familiarity with Slack, Google Suite, Microsoft Teams, Gainsight

Benefits & Perks

• Competitive salary
• Performance bonus + stock option eligibility
• Health, dental, and vision insurance
• Paid time off (PTO)
• Opportunities for growth in a fast-scaling technology company
• Hybrid/remote flexibility

How to Apply:

Send your resume and a short cover letter to ...@storage-defender.com

StorageDefender is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.