Job Details

Level I Technician PoolJOB STATUS: UNTIL FILLED POSTING DATE: 05/16/2025 POSTING NUMBER: 00007076 LOCATION: Technology Department POSITION TITLE: Level I Technician PoolJOB DESCRIPTION:PRIMARY PURPOSE:Provide technical support to staff and students in the use of hardware and certain softwareto multiple campuses. Function as primary contact at the campus level for District 1:1 program.ESSENTIAL FUNCTIONS:MAJOR RESPONSIBILITIES AND DUTIES:Technical Support* Provide technical assistance to campus staff and students for use of equipment including technology hardware and software.* Provide on-site assistance to campus staff and students with technology problems and questions in a timely manner.* Maintain campus and assigned technology devices. Arrange for repairs on these devices through our District Technicians or Desktop Engineers.* Perform upgrades to software and hardware as needed or directed by District Technician or Desktop Engineer.* Assist with the organization and distribution of technology equipment for student/classroom use.* Act as an extension of Technology Services assisting with technology needs/installations throughout the district, as manpower is needed.* Utilize Help Request Ticketing system for staff and students for technology issues documenting notes, fines, etc. on tickets.* Follow prioritization guidelines for addressing technology issues with staff and student devices.* Assist users with network account related issues such as resetting passwords.Inventory* Help maintain accurate inventory of hardware and software.* Assist with inventory control process as related to staff and/or student devices.* Identify, request, and assist in the inventory of repair parts as needed.Other* Strong willingness to learn.* Record student fines when warranted, especially as related to student assigned devices.* Compile, maintain, and file all physical and computerized reports, records, and other documents required.* Comply with policies established by federal and state law, State Board of Education rule, and local board policy.* Comply with all district and campus routines and regulations.SUPERVISORY RESPONSIBILITIES:NoneWORKING CONDITIONS:Mental Demands/Physical Demands/Environmental FactorsTools/Equipment Used: Personal Computer and peripherals; servers, phones; standard instructional equipment; small hand tools; ladder; motorized lift (with assistance)Posture: Prolonged standing and/or sitting; frequent kneeling/squatting; bending/stooping; pushing/pulling; reaching/overhead arm movements; twistingMotion: Frequent walking; repetitive hand motionsLifting: Regular heavy lifting and carrying (up to 50 pounds)Environment: Occasional district wide travel; prolonged use of computerMental Demands: Maintain emotional control under stress: work prolonged or irregular hours; ability to multitask; problem solver who can work in a fast-paced environment; effective oral and written communication skills; flexible in the work environment; desire to learn and willingness to attend all designated training opportunities; demonstrated skills in human relations among diverse populationsOther: Work as a team member and with peers, teachers, campus personnel and principals; professional demeanor, resourcefulness, communicate effectively with diverse groups and accept supervision; work without day-to-day supervision; regular and punctual attendance at the workplace.EVALUATION:Performance of this job will be evaluated in accordance with provisions of the Board Policy on Evaluations.PREFERRED KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:Experience:One year technical support experience of computer hardware and software preferredREQUIREMENTS:QUALIFICATIONS:Education / CertificationAssociates degree in computer science, information technology or electronics preferred.CompTIA A+ certification preferred.Industry certifications as applicable - Windows, Mac OS X and iOS environment preferred.Apple device troubleshooting skills preferred.Special Knowledge and Skills:Knowledge of computer hardware and software applications - Windows, Mac OS X and iOS.Ability to troubleshoot desktop computers, laptops and classroom technology issues.Knowledge of concepts of wired and wireless networks.Ability to troubleshoot printer problems as related to connectivity issues.Knowledge of Help Desk and Support Ticket systems and processes.Knowledge of technologies available for use in instructional settings.Willingness to learn how to repair computers and other technology equipment used within the district.Strong organizational, communication, and interpersonal skills.CONTACT INFORMATION: Reports to: Customer Service Manager APPLY TO: SALARY: Paraprofessional (6) DAYS: 187