Job Details

Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary
Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.
Job Details

Freedom Isn't Free... But Leadership Pays Well!

Earn $16/hr + Tips! Many of our Shift Leads take home $21/hr or more with tips. Lead a team serving premium coffee, drive an epic customer experience, and help grow America's coffee company.

At Black Rifle Coffee Company, we're not just brewing coffee-we're building leaders. As a Shift Lead, you'll be hands-on in leading our baristas, driving the customer experience, and supporting management in daily operations. This role is ideal for someone who's hungry to develop their leadership skills and grow into a General Manager role in the future. If you're a leader who's passionate about coffee, customer service, and leading high-performance teams, you belong here.

Why You'll Love Being a Shift Lead at BRCC

• Competitive Pay + Tips! Start at $16/hour, with tip potential that often boosts your total earnings to $21/hour or more.
• Exclusive Discounts on outdoor gear and clothing from our corporate partners.
• Values-Driven Culture built on freedom, integrity, accountability, respect, and love.
• Leadership Growth - Be on the path to management and future GM opportunities.
• Lead a team that serves badass coffee, celebrates customer connections, and lives the BRCC mission every day.

What You'll Do as a Leader

• Lead daily operations, ensuring customer service and store standards are top-notch.
• Provide hands-on leadership, coaching, and development for our barista team, helping them deliver an exceptional coffee experience.
• Support the manager and management team by running efficient shifts and being the go-to leader when they're not around.
• Create legendary customer experiences by ensuring fast, friendly, and accurate service-both behind the coffee bar and at the cashier station.
• Execute all store processes, from cashier operations and customer service to health, safety, and food quality standards.
• Maintain a clean, organized, and well-stocked coffee bar and workspace, acting as a role model for the rest of the team.
• Actively participate in store meetings, helping to drive leadership initiatives, team morale, and customer engagement.
• Embody the Black Rifle Coffee values-radical transparency, integrity, and accountability-and lead by example every shift.

What We're Looking for in a Leader

• A leader with a high school diploma or equivalent (preferred).
• 1+ years of leadership experience in customer service, retail, food service, or hospitality.
• Prior experience as a barista is awesome, but we're willing to train the right leader in coffee mastery.
• Proven ability to lead teams in a fast-paced, high-volume service environment.
• Strong communication skills-you can talk coffee, coach a new barista, and handle customer concerns with ease.
• Experience working as a cashier or managing cashier processes in previous roles.
• A passion for coffee, customer connection, and building up your team.
• Full availability: mornings, nights, weekends, holidays-you're all in and ready to lead.
• The desire to grow into management and take on future General Manager responsibilities

Ready to Lead the Way?

Join Black Rifle Coffee Company as a Shift Lead and take charge of your future. Serve up premium coffee, deliver exceptional customer service, and develop your leadership skills as you help us grow a company built on freedom, community, and badass coffee.

Black Rifle Coffee Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status, or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.