Job Details

Benefits:

401(k) matching

Competitive salary

Paid time off

Job Title: Front Office Specialist Company: Pioneer Medical Associates Location: Frisco, TX

Training Provided – Yes!

Pay: $17-19 per hour based on experience

Perks:

Paid Time Off and Paid Holidays

Competitive Base Pay

Hours:

Full Time

Our offices are open Monday-Friday 8am-5pm

You may have to work a little earlier/later as needed

Requirements:

High School Diploma or GED Equivalent

Favorable result on Background Check

Basic computer skills

Strong customer service skills

Excitement to learn and grow

Essential Functions:

Facilitate patient flow

Verify medical insurances

Effectively communicate with patients, doctors, and managers

Answer inquiries through phone, email, and in person requests

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

SECTION 2: Duties and Responsibilities

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.

Provide exceptional customer service during every patient encounter (in person or via phone).

Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.

Answer phones (both external and internal); assure prompt, courteous service at all times.

Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.

Double check insurance authorizations to ensure completion and build accurate flow sheets.

Knowledge of common fees charged for common visits.

Check out patients and collect correct payments according to procedures.

Manage patient flow in the office and ensure communication to maximize efficiency and customer service.

Complete daily reconciliations / close day / countdown cash drawer.

Comply with all company policies and procedures including HIPAA.

General office duties and cleaning to be assigned by manager.

SECTION 3: Patient Population Served

Front Office Specialist will work with team members and patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

High school diploma or GED required.

SECTION 5: Experience Requirements

Industry related experience preferred.

Favorable result on background check as required by state.

Must be able to provide proof of identity and right to work in the United States.