Job Details

**Job Title: Live Chat Agent/Call Center****Job Type: Full-time****Location: Remote****Salary Range: $22 to $33 per hour****Job Overview:**We are seeking a passionate and customer-focused Live Chat Agent/Call Center representative to join our team at Rascal Men's Grooming Company. As a Live Chat Agent/Call Center representative, you will be responsible for providing exceptional customer service through live chat and phone interactions. This role is crucial in maintaining our high standards of customer satisfaction and loyalty.**Responsibilities:**- Respond to customer inquiries and issues via live chat and phone in a timely and professional manner- Provide accurate information about our products, services, and promotions- Assist customers with placing orders, tracking shipments, and resolving any concerns- Escalate complex issues to the appropriate department for further assistance- Maintain detailed and accurate records of all customer interactions- Collaborate with team members to improve overall customer experience**Requirements:**- Proven experience in a customer service role, preferably in a live chat or call center environment- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using live chat platforms and CRM software- High school diploma or equivalent**Please note:**Rascal Men's Grooming Company is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, or genetics. We adhere to all local, state, and federal regulations regarding hiring practices and do not inquire about criminal backgrounds during the application process.If you are a customer service superstar with a passion for helping others, we want to hear from you! Join our team and be a part of our mission to provide top-notch grooming products and exceptional service to our customers. Apply now to start your career with Rascal Men's Grooming Company.
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