Job Details

This position is part of our new Operations Command Center, in our headquarters in Frisco, Texas. You will leverage fleet management tools and industry best practices to support our driver network across (approximately 1,200 drivers from 25 distribution centers in the U.S.). Support includes but is not limited to: store delivery support, route planning device troubleshooting, breakdown support and general driver/transportation support. Note that this is a NIGHT SHIFT position when you will enjoy four (4) 10-hour shifts that likely will include weekends and some holidays. This dynamic team covers overnights for all distribution centers. Shifts will be staggered. Responsibilities ESSENTIAL FUNCTIONS:Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer. (40%)Creates nightly recaps, daily supervisor hand-offs, and updates call logs. (20%)Responsible for real time monitoring of the QCD fleet using SAMSARA and DESCART...Dispatcher, Dispatch, Night, Operations, Transportation, Driver, Manufacturing