Job Details

Job Description
TITLE: Operations Event Manager

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit .

WHO we're looking for:

We are looking for an Operations Event Manager who will be responsible for project managing all events for the retail corporate team and field teams. Events can range from small pop-up experiences to 1300+ attendee conference events. You will be responsible for end-to-end support of all events. Some, but not all of the requirements include, vendor management of all external event providers, delivery of all planned/scheduled programs, project management of all event elements, budgets and timelines, provide program calendars for all programs and events for the field team of 440+ associates and supporting 50k+ retail sales associates. This role will also require cross-functional partnerships with senior leadership events team and internal field, sales and channel organizations.

Role and Responsibilities:

• Supervise the day-to-day event operations and staffing of each event.
• Meticulously plan and manage programs, on time, on budget and to scope.
• Manage and report all planned events and engagement calendars.
• Host meetings to ensure collaboration, including managing the virtual meetings features such as screen sharing, recording, polling, breakout rooms, muting, etc.
• Providing post-event support including, attendance reports, post mortems, etc.
• Work with internal creative teams, agencies, training organization and platforms to deliver content.
• Provide reporting to measure and analyze KPI's and success of event programs.
• Coordinate necessary executive attendees with rehearsal times, run of show, presentation content, set up time and on-stage times.
• Manage 3rd party event company and labor company to ensure timeliness, budget adherence and execution.
• Track all spending of events against budget and provide recap of each event cost and ROI.
• Manage the intake process for all retail event requests, and work collaboratively with all teams that have a part in supporting the event, ensuring they are on track to deliver all necessary items for the event.
• Ensure that all 3rd party labor is briefed on the program, expectations and KPIs for the event.
• Bring in all the necessary teams for events as needed, such as, security, general affairs and IT.
• Collect and compile all event feedback and lessons learned, provide recap to leadership team and work collaboratively to improve any areas of the event process.
• Create and manage tasks while adhering to deadlines show casing the ability to organize and prioritize timely and effectively.
• Work collaboratively with the finance team on all forecasting, budgeting, funding and invoices of each event.
• Manage any additional operational tasks as assigned.

Required Experience and Education:

• 6+ years of experience w/degree (10+ years without) in events management, events coordinator and project management.
• Bachelor's Degree preferred.
• Experience working in retail stores, retail multi-unit manager, events, retail operations, project management.
• Experience working in a corporate environment is preferred.
• Strong experience working in a matrixed organization with different stakeholders and a broad variety of responsibilities.
• Experience managing projects of varying complexity; time management and project management are critical skills.
• Experience with Adobe Suite, Microsoft Office, and SharePoint.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Ability to manage and influence across highly cross-functional teams including sales, customer support, PR, social and marketing.
• Excellent verbal and written communications skills.
• Ability to travel approximately 10-20% of the time

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we'll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.