Job Details

IT Manager

Boingo simplifies complex wireless challenges to connect people, businesses and things. For 20 Years, Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there.

At Boingo, our product is Wireless Network Service, so IT is at the heart of what we do. As our IT Manager, you'll ensure your co-workers have the tools and technology they need to maintain our worldwide footprint of over 700K hotspots. We are seeking a skilled IT Pro to manage our IT Systems and Desktop Support services. Candidates will succeed in this position if they have extensive experience managing systems like Active Directory, Exchange, Azure, MDM and Endpoint Management. You must be able to propose efficient solutions and execute on those solutions as effectively as possible.

If you're ready to keep our systems and workstations up and running so we can support our half a billion users, then read on!

Responsibilities

• Manage the overall strategy and execution of IT tools and technologies. Identify areas of opportunity and own the technology solution.
• Maintain an understanding of emerging technologies' challenges, potential, and security concerns.
• Manage functional and technical support for work stations; including installation, configuration and ongoing usability of computer hardware and software.
• Diagnose and repair computer issues in person or remotely.
• Create, update and route IT Support tickets as needed using JIRA ticketing. Track ticket status to resolution and close out documentation.
• Manage Azure and Active Directory. Building and configuring AD servers, Group Policy Management, DHCP, DNS and Certificate services, Computers, Users and Groups.
• Administering MFA and InTune Endpoint Management and MDM for Windows 11, iOS and Android devices
• Manage Microsoft 365 environment with Exchange, SharePoint, OneDrive and Teams Voice.
• Partner with key business leaders from engineering and support teams to provide a seamless IT experience:
• Systems Engineering: managing 100+ virtual Windows servers
• Network Engineering: ensuring optimal network performance for our HQ and satellite offices.
• Information Security: managing CarbonBlack endpoint protection, Proofpoint E-mail protection, BitLocker encryption and monthly security patching cycles.
• Business Systems Analysts: evaluating SaaS application (Salesforce, DocuSign, etc.) use-cases, requirements and ROI. Administering Azure SAML and SSO integrations and user access requests for SaaS apps.
• HR: managing employee and contractor onboarding and offboarding (hardware deployment, replacement and access management).
• Utilize KACE (Windows) and Addigy (MacOS) to manage workstation imaging, software deployment, security patching and inventory.
• Budget and oversee procurement and annual renewals for SaaS applications, user hardware (laptops, monitors and peripherals)
• Work with hardware vendors to evaluate new hardware and software to ensure business needs are met or exceeded. Procuring hardware annually based on a replacement lifecycle schedule.
• Communicate with all levels of management in a technical and business capacity.
• Influence internal and external key stakeholders to build consensus across impacted areas.

Is This You?

• 7+ years' of hands-on experience leading strategic IT projects and technology
• 5+ years' work experience as an IT Manager administering Azure AD, Office 365, Exchange, SharePoint and InTune MDM.
• Microsoft certifications desired.
• In-depth knowledge of Windows and macOS and related hardware.
• You can diagnose and resolve complex technical problems in a fast-paced environment with dynamic priorities.
• Experience with KACE System Management/KACE System Deploy and/or Addigy a major plus.
• You are familiar with Teams Voice and Polycom telecom systems.
• Excellent written and verbal communication skills
• Bachelor's degree in Computer Science, Information Systems, or Business Administration.

Meet Boingo

Boingo Wireless, Inc. helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and staying healthy. There's also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It's no wonder we've been named among the Best Places to Work in LA six years in a row!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

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