Job Details

Description

Pelitas the 2019, 2020 and 2022 Best in KLAS awarded leader in revenue cycle patient access technology solutions, provides industry-leading software and solutions to help healthcare providers increase patient loyalty, maximize revenue and reduce inefficiencies. The company's innovative platform iPAS (Integrated Patient Access Solution) is designed to enhance reimbursement and collection early on by increasing the quality of patient registrations, maximizing point of service payments, and using cloud-based technology to facilitate electronic collaboration between the patient, provider, and payer. With over 200 hospitals benefiting from its solutions, including large and small systems, academic medical centers, independents, and physician groups, Pelitas is uniquely positioned to increase cash and cultivate loyalty for all healthcare providers.

Position Description

JOB TITLE: Sr. Implementation Consultant

GENERAL SUMMARY OF DUTIES - The Senior Implementation Consultant will be in charge for managing projects for a variety of clients both large and small. They will also be responsible for all stages of the project life cycle from initiation, planning, as well as closing the most complex and enterprise projects within defined scope, cost, and schedule parameters utilizing established best practices. The Project Services Specialist will monitor the progress of the project activities, provide a primary continuous point of contact to the customer, and manage internal and external project teams in the successful execution of project activities.

SUPERVISOR - Director, Project Services

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Provides and maintains all project documentation such as meeting minutes, agendas and project plans.
• Identifies resources needed to complete activities and coordinates individual responsibilities.
• Manages day-to-day operational aspects of a project and scope per contract.
• Analyzes deliverables prepared by team prior to presenting to client.
• Minimizes company exposure and risk on project.
• Consultant with clients to recommend best solution design outcome based on their current state or intended state workflows
• Comfortable suggesting areas for improvement and willingness to lead improvement initiatives
• Facilitates team and client meetings effectively.
• Holds regular status meetings with project team.
• Keeps internal and external project stakeholders well informed of project progressions, issues and risks
• Effectively communicates relevant project information to superiors.
• Resolves and/or escalates issues in a timely fashion.
• Sets and manages client expectations.
• Develops lasting relationships with client personnel that foster client ties.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Accountable for technical performance and results of team.
• Ability to travel up to 30% of the time (travel requirements will vary based on account assignments)
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent clear and precise telephone, written and oral communication.
• Strong interpersonal skills, including the ability to work well with a team and contribute to a collaborative atmosphere.
• Experience with health care, business office and/or clinical processes.
• Must have solid technical knowledge and hands-on experience with computer systems including software, Internet, operating systems, networking, etc.
• Must have strong documentation skills.
• Understands how to communicate difficult/sensitive information tactfully.
• Ability to influence others.
• Ability to manage C-Suite relationships at a local level.
• Strong Project Management skills.
• High level of initiative and collaboration to identify project risks.
• Ability to research, analyze, recommend and present data.
• Ability to meet deadlines, juggle multiple tasks, and accomplish work in order of priority.
• May train/advise less experienced personnel.
• Ability to maintain integrity and honesty at all times.
• Ability to work independently or as part of a team.

EDUCATION

•Bachelor's Degree required. Master's preferred.

EXPERIENCE

•3+ years' patient access, revenue cycle software implementation or EMR implementation experience

•Microsoft Word, Excel, Outlook

•Experience with patient access, business office and/or revenue cycle

•Experience managing projects and coordinating team activities

•Experience communicating and presenting to senior leadership

•HL7 interface/ application & EMR/EHR integration

CERTIFICATE/LICENSE - PMP certification a plus