Job Details

Job Posting

Overview

The Vice President General Manager (VPGM) owns the client relationship for assigned CROSSMARK corporate clients. The VPGM is responsible for protecting existing revenue and profit, growing through innovation, broad and deep relationships, and client satisfaction.

Responsibilities

• Develops and sustains deep relationships with CROSSMARK corporate clients, acts as the single point of contact for the corporate clients across CROSSMARK.
• Proactively and ongoing advocates and influences operational excellence on behalf of the client within and across CROSSMARK through ongoing engagement and collaboration.
• Understands CROSSMARK profitability and client performance across every area of the business and services provided; provides recommendations on resources, efficiencies, and champions efforts to improve profitability.
• Develops capability and expansion based on ongoing client development, identifying potential areas of growth.
• Uses data and analytics across sources to provide proactive consumer and business insights to clients as well to problem solve independently and creatively.
• Develops and evolves current contracts through the creation of unique, innovative CROSSMARK solutions based on client needs, industry and market best practices, combined with the broad and deep understanding of CROSSMARK offerings.
• Provides competitive insights to evolve CROSSMARK's business, identifying service gaps, new offerings as a company, innovative solutions to current client problems, and broad thought leadership to drive client growth.
• Protect all existing revenue while continuing to grow our client's business by maximizing opportunities.
• Own CROSSMARK's execution of national projects and client sales plans (and any problems that arise) to drive proactive client communication and satisfaction.
• Attract, motivate, engage and retain talented individuals on their team. Develop internal talent, lead and champion efforts and methods to inspire and guide individuals toward higher levels of performance.

This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Qualifications

Education/Experience:

Bachelor's degree (B.A.) from a four-year university or equivalent work experience.

Eight to twelve years of client services, marketing and/or client development.

Other Functions:

Exceptionally strong collaboration skills; Comfortable at managing and negotiating through influence; Skilled communicator with strong presentation and interpersonal skills, knows when to listen and when to verbally respond, understands impact of non-verbal behavior; Leads with professional maturity across all situations; Strong business and financial acumen, including a sense of fiduciary responsibility; Good understanding of the industry, sales leadership and marketing; Independent problem solver and decision maker; Able to synthesize and appropriately leverage insights gained from data and analysis; Creative, innovative solution-selling and go-to-market approach that meet clients' known and unknown needs; Synthesis of information and data from multiple sources to understand potential areas of client development; and data-driven decision making; Strong, ongoing management through influence across multiple stakeholders with contradictory demands; Strategic, progressive thinker that is always looking for competitive insights to expand capabilities; Strong communication and people skills; Must possess collaboration and influencing skills; Ability to be a clear communicator, strategic thinker, and problem solver; Must have ability to effectively prioritize demands and follow through on commitments.

Computer Skills: Excel, Power Point, working knowledge of Nielsen and syndicated data sources.

Performance Metrics: Targeted revenue (existing and new Business Development); Customer service (NPS).

Supervisory Responsibilities: Director Headquarter Operations.

Work Environment: Office & Field environment.

Travel Requirements: Varies, 30 - 50%.

Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.