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Job Details

Customer Service Representative

  2025-02-22     Shop Talulah     Plano,TX  
Description:

Job Description:


Talulah has an opening in our Customer Service department. The opening is for a Customer Service Representative to assist customers with our online store. Hours are from 9:00 a.m. to 5:00 p.m. Monday through Friday. We seek candidates who enjoy a fast-paced environment and communicates well over the phone and through e-mail. This position has the potential to provide benefits (Health insurance, salary, etc.) based on job performance and business needs.


Responsibilities:


  • Promptly and professionally respond to incoming phone calls and emails with a goal of providing an exceptional customer experience.
  • Data entry within various computer applications, including our online platform (www.shoptalulah.com).
  • Ensure customer satisfaction and provide exceptional customer service.
  • Work and own the customer journey to provide exceptional customer experiences.
  • Become an expert on our product.
  • Continuously assess and improve customer service processes to enhance the customer experience.
  • Process and track customer returns
  • Assist customers with their orders.
  • Genuine interest and action in helping others before yourself, regardless of recognition or reward.
  • Approach daily tasks, projects and follow-up communication with energy and sense of urgency.
  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
  • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback.
  • Ability to adapt to a changing work environment.
  • Ability to apply concepts of basic math, grammar, punctuation and spelling.
  • Demonstrate pride and ownership of their work while meeting expected deadlines.
  • Any additional tasks or duties as assigned.


Required Skills:


  • Strong computer skills, especially Microsoft Excel.
  • Excellent interpersonal communication skills
  • Stellar written and verbal communication skills – you aren't afraid to hop on the phone, write an email, or send a chat to help a customer
  • Self-starter with an entrepreneurial spirit! You're ready to jump in – no job is too big or too small
  • Strong initiative and vision for continuous improvement
  • Bright, positive attitude
  • Strong attention to detail as well as the ability to effectively prioritize and work within a fast paced environment
  • Strong organizational skills
  • Strong problem solving abilities
  • Ability to multitask and hold multiple conversations
  • High level of professionalism
  • Ability to work independently and with a team
  • Experience in startup eCommerce environment a plus

Job Type: Full-time


Pay: $20.00 - $24.00 per hour


Expected hours: 32 – 40 per week


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Work Location: In person



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