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Job Details

Customer Success Specialist

  2025-01-29     Pinnacle Group     Plano,TX  
Description:

About the Company

The Pinnacle Group is a dynamic organization dedicated to providing innovative solutions across a range of industries. With a commitment to excellence and a focus on collaboration, Pinnacle leverages its expertise to deliver cutting-edge strategies and services tailored to meet the unique needs of each client.

About the Role

Next Generation Firewall (NGFW)

Location –Plano TX(Hybrid)

Duration : 12months and Potential to Extend

Responsibilities

  • Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
  • Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
  • Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
  • Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
  • Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Qualifications

Education details

Required Skills

  • 4-5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
  • Working knowledge of PA Networks NGFW security platforms is highly desirable.
  • Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
  • Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
  • Network Security certification from Alto Networks (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
  • Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
  • Experience in customer escalations, account management, and project management.
  • Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.


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