Job Details

Talascend is currently seeking a Customer Service Representative for a long-term contract role in Plano, Texas with a global electronics company. This position works 4 days onsite and 1 day remote.

RESPONSIBILITIES:
Make outbound contact to end-customers to follow up on cases across multiple communication channels as needed.

Document all contact information accurately (e.g. transactions, comments, complaints).

Recognize issues and escalate to supervisors as needed.

Handle escalated end-customers with positive, empathetic, and professional manners.

Provide technical support on consumer electronic products (e.g. washer, refrigerator) and mobile products (e.g. phones, tablets).

Research required information by using various references available.

Provide end-to-end support by taking full ownership of end-customers pending or outstanding cases.

Exceptional analytical, interpersonal, communication, and time management skills with the ability to work in a team environment.

Exceptional customer service skills with the ability to demonstrate empathy and compassion towards customers, handle stressful situations, and bond professionally with frustrated customers.

Must be familiar with working with basic computer applications, such as Microsoft Word, Excel, and Outlook.
REQUIREMENTS:
High School Diploma (or GED) with at least 2-3 years of call center experience; or Associates Degree and above with at least 1 year of call center experience.

Excellent verbal and written communication skills.

Prior experience in servicing customers within claims, insurance, or consumer electronics industry is preferred but not required.

Strong phone and email etiquette.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.